Why was my application denied?

Applications are reviewed across several factors. Common reasons for denial:

• Outdated documentation, payslips that are too old fail to confirm current income. Submit the most recent one.

• Insufficient employment tenure — short-term or temporary roles may not meet our minimum requirement.

• Requested amount too high — for new users, requesting a high amount before establishing payment history often leads to denial. Try a lower amount.

• Previous account issues — if you had a previous account with unpaid balances or collections, new applications are denied. This decision is final.

What you can do

• Reapply with a lower amount if you were denied for a high request.

• Submit your most recent payslip.

• Confirm your employment meets our minimum tenure.

• Wait and build payment history with smaller purchases.