My card isn't working, what now?

If your card isn't working and you can't make a payment, you have two options:

  1. Use a different card. Add it through Profile → Payment Methods.

  2. Submit a wire transfer. Use the bank details in our 'Can I pay via bank transfer?' article.


Let us know once the transfer is made so we can match the payment to your account.

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Get immediate support

24/7 support from our

team in any language.