I made a payment but my order didn't go through

Sorry to hear you're having trouble. The fastest way to resolve this is to chat with a team member — they can look up the transaction and confirm what happened.

Before reaching out, it helps if you have ready:

• The store name.

• The approximate time of the purchase.

• The amount charged.

In-store, just tell the cashier you're paying with Suave and scan the QR code. At checkout, choose to pay in 4, 6, or 12 months, and pick the charge date that works best for you.