My ID verification is failing — what's wrong?

A few common issues cause ID verification to fail:

• Only one side of the ID submitted. We need both the front and back.

• Document type not accepted. We need a valid government-issued photo ID — passport, national ID card, or driver's license. Expired IDs and non-government documents are rejected.

• Low-quality image. Blurry, dark, or unclear photos won't pass.

• Photocopies or scans of IDs may not pass — take a fresh photo of the original.

For a successful submission

• Submit a valid, unexpired, government-issued photo ID.

• Take clear photos of both sides.

• Make sure all text is well-lit and fully visible.

• Photograph the original document, not a copy.